Return Policy:

At Ghanaians market, we strive to ensure your satisfaction with every purchase. If you are not entirely satisfied with your purchase, we're here to help. Please review our Return Policy below:

1. Eligibility:

   - To be eligible for a return, your item must be unused, in the same condition that you received it, and in the original packaging.

   - Some products may be ineligible for return due to hygiene reasons or other restrictions. Please check the product description for details.

2. Initiating a Return:

   - To initiate a return, please contact our customer service team within 2 days of receiving your order.

   - Provide your order number and details of the item(s) you wish to return.

   - Our customer service team will provide you with instructions on how to proceed with the return.

3. Return Shipping:

   - Unless the return is due to an error on our part (e.g., incorrect or defective item), the cost of return shipping will be the responsibility of the customer.

   - We recommend using a trackable shipping service and purchasing shipping insurance to ensure that your return is received safely.

4. Refund Process:

   - Once your return is received and inspected, we will send you an email notification to confirm receipt of the returned item.

   - If the return is approved, we will process a refund to your original method of payment within  2 days.

   - Please note that it may take some time for the refund to be reflected in your account, depending on your payment provider's processing times.

5. Exchanges:

   - If you wish to exchange an item for a different size, color, or style, please contact our customer service team to arrange the exchange.

   - Exchanges are subject to product availability. If the desired item is not available, we will process a refund for the returned item as outlined above.

6. Damaged or Defective Items:

   - If you receive a damaged or defective item, please contact our customer service team immediately.

   - Provide photographs of the damaged or defective item(s) along with your order number for expedited assistance.

   - We will arrange for a replacement or issue a refund for the damaged or defective item, including any applicable return shipping costs.

7.  Non-Returnable Items:

   - Certain items are non-returnable, including:

     - Gift cards

     - Personalized or custom-made items

     - Perishable goods

     - Intimate or sanitary products (e.g., undergarments, swimwear)

8. Policy Updates:

   - We reserve the right to update or modify this Return Policy at any time without prior notice.

   - It is your responsibility to review the Return Policy periodically for any changes.

By making a purchase on Ghanaians market, you acknowledge that you have read, understood, and agree to abide by this Return Policy. If you have any questions or concerns about our return process, please contact our customer service team for assistance.

Thank you for shopping with us!